T&Cs - Premier Transcription ServicesPremier Transcription Services

Premier Typing Terms & Conditions, Privacy and Data Protection Policy, and Cookies Policy

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Quotes, Deadlines & Delivery

A written quotation will be sent via email, based upon details supplied by the client. This is not currently subject to VAT.

A client signature is required on the quotation before work will commence, confirming acceptance of the amount and payment terms. If the client changes requirements, we reserve the right to amend the original quotation, following consultation and agreement with the client.

Quotes are based on consistently good quality audio, and we reserve the right to amend our quotation if audio quality is deemed to be insufficient.

Deadlines for return of transcript(s) will be agreed with the client at the time of receipt of audio by Premier Typing. These are subject to revision if there are any problems with audio. Transcripts will be delivered by unsecured email attachment by default. The client should specify if anything different is required.

Invoices & Payment

Invoices will be submitted via email on receipt of audio recordings. Every invoice will contain details of payment terms.

We reserve the right to claim statutory interest on any overdue debts.

Payment via bank transfer is preferred, although payments via PayPal are also accepted. UK cheques are also accepted, but note that if such are refused and returned by the bank, the client will be responsible for all resultant bank charges.

Liability

Whilst all our transcripts are high-quality (assuming reasonable quality audio is supplied) and are proof-read by us, the client is responsible for final proofreading of all transcripts. We accept no liability for loss/damage arising from inaccuracies/errors in transcripts.

Premier Typing Transcription Services is not liable for any loss/damage whatsoever arising through use of its services (applying to all damages of any kind, including, but not limited to, loss of data, income/profit), and we assume no liability for anything lost/damaged if sent to us or returned by us via post/courier.

Being a home office, we do not permit personal visits by clients due to safety and insurance reasons.

Privacy and Data Protection Policy

We are committed to protecting your privacy. We would never sell your contact details, and we would not pass these on to third parties without your prior consent. We are happy to sign a confidentiality agreement drawn up by the client if required. We are registered with the Data Protection Commissioner.

Cookies Notice

A “cookie” is information stored on your hard drive which records how you move around a website and presents tailored options based on your habits. Cookies can also be used to analyse traffic and for advertising and marketing.

If you want to change what types of cookies you accept or block cookies completely, you can do so in your browser settings, however, this may impact your experience or access to all or parts of our site.

Session cookies are stored on your computer during your web session and deleted when you close your browser. They may store an anonymous session ID but they do not collect any personal data from your computer

Persistent cookies are stored on your computer and remain there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.

Strictly necessary cookies enable you to use the website effectively and therefore cannot be turned off if you wish to use the website. These cookies do not gather personal information.

Performance cookies enable us to monitor and improve the performance of our website.

Kari Davies

11:51 30 Mar 20

Alison McPherson provides a fantastic transcribing service. The transcripts she produces are of a very high quality, and she is incredibly flexible and efficient. We would highly recommend Premier Typing. - Centre for Crime, Justice and Policing, University of Birmingham

John Goodwin

19:30 15 Mar 20

Fast, efficient and accurate. Alison has supported me with academic transcription and does a fantastic job... without fail. The pricing is very good for the high level of service provided. I would fully recommend and I wouldn't use anyone else for my transcription needs.

Rebecca Nestor

15:56 11 Mar 20

Premier Typing turn around large volumes of material fast and transcribe it accurately. Their rates are very fair and the quality is top-notch.

Lindsay Robertson

08:47 16 Jul 19

Brilliant, professional job with some challenging audio to transcribe! Thanks so much!

Jan Davis

12:43 27 Jan 19

I am a PhD student at the University of Leicester and had recorded many hours of interviews for my research. Alison was commissioned to transcribe over 11 hours’ worth of them! I have just received the transcriptions from Alison and I am delighted with them. They are transcribed exactly as I requested them and were sent to me as password protected files. I have thoroughly enjoyed my interactions with Alison and would highly recommend her Premier Typing Ltd service.

SA Beardon

15:10 11 Jul 18

Premier typing has provided a great transcribing service for our research. The turnaround has always been fast and efficient, Alison has been really flexible fitting us in and the transcripts are accurate and high quality!

Philip Kirby

09:51 14 Jun 18

I commissioned Premier Typing to transcribe several interviews, undertaken for a university research project. Alison was very efficient, returning the transcripts more swiftly than expected. They were clear and accurate, and Alison also ensured they were password-protected to meet requirements around confidentiality. I’d certainly use Premier Typing again if I needed anything transcribed, and recommend them highly.

Eimear Ruane-McAteer

20:12 01 May 18

I have worked with Alison McPherson of Premier Typing on a number of research projects over the past few years, following recommendation from other researchers at Queen’s University Belfast who had used her services in the past. I have always found Alison incredibly friendly, professional, capable and has completed all jobs in a timely manner and to a very high standard. The interviews Alison has completed for our projects in the School of Nursing and Midwifery at Queen’s University Belfast have been laden with medical terms and have participants with strong accents – conditions that could challenge the most experienced of transcribers, but not Alison. I have no hesitation in recommending Alison McPherson and Premier Typing to anyone for any transcription jobs big or small.

Graham Perkins

11:31 18 Apr 18

Fast and accurate service - excellent communication and very high quality work!

Juliane Klöss

16:23 23 Mar 18

Excellent and very professional service by Alison McPherson. The quality of the transcription is outstanding and Alison kindly turned it around very quickly. She was incredibly cooperative throughout and really supported the timely delivery of the project.

Dr Martha Wrigley

13:29 25 Oct 17

Thank you for an excellent service; quick, efficient, professional plus excellent value for money.

Rachel Leighton

08:46 24 May 17

Premier Typing provide excellent quality, and affordable transcripts with a very quick turnaround time. In my case they sent my transcripts back to me far in advance of the agreed deadline, which was very helpful. Their service is quick, professional and friendly. I felt I could trust them with my data, and wouldn't hesitate to recommend them to a friend or colleague.

CCRC CCRC

15:38 22 Nov 16

I have used Premier Transcription Services for highly confidential audio recorded interviews about wrongful convictions and found this to be a professional and efficient service. Given the confidential nature of my research and the data to be transcribed, Alison McPherson agreed to be put through both UK Enhanced Level Screening and the Scottish Disclosure process. She is now therefore cleared for transcribing highly confidential, legal data, which will make this service particularly attractive to those of us who need to be very carefully with our data. The transcriptions she does are clear and accurate and completed in a timely fashion. I am happy to recommend this service to other academics.